Common Issues

Email Notices Going to Spam
Default WordPress emails get sent through your host’s domain which often times will be flagged as spam. We highly recommend installing an email SMTP plugi...
Tue, 16 Jul, 2019 at 12:36 PM
Forms Are Disabled / No HIPAA Compliant Badge
If you do NOT see the additional section at the bottom of the form with the HIPAA compliant badge then there is an issue somewhere and the form will NOT be ...
Tue, 16 Jul, 2019 at 12:37 PM
Hiding Hidden fields and Labels in Caldera
If you define a Caldera field as hidden, that field will not display on the website but will on the backend by default.  If you have a requirement to NOT di...
Tue, 1 Oct, 2019 at 3:18 PM
How to set up Office 365 in cPanel
Modified on: Thu, 30 May, 2019 at 8:56 AM Copied from: https://support.1-grid.com  This guide will take you through the steps of setting up DNS records f...
Thu, 17 Oct, 2019 at 12:37 PM
Custom Email message using Default Email message - SMTP Plugin
If you are using an SMTP plugin to assist with your emails, this may change the emails that are sent from the plugin if you are attempting to to use a form ...
Mon, 11 Nov, 2019 at 10:14 AM