Common Issues

Email Notices Going to Spam
Default WordPress emails get sent through your host’s domain which often times will be flagged as spam. We highly recommend installing an email SMTP plugi...
Tue, 16 Jul, 2019 at 12:36 PM
Forms Are Disabled / No HIPAA Compliant Badge
If you do NOT see the additional section at the bottom of the form with the HIPAA compliant badge then there is an issue somewhere and the form will NOT be ...
Tue, 16 Jul, 2019 at 12:37 PM
How to set up Office 365 in cPanel
Modified on: Thu, 30 May, 2019 at 8:56 AM Copied from: https://support.1-grid.com  This guide will take you through the steps of setting up DNS records f...
Thu, 17 Oct, 2019 at 12:37 PM
Custom Email message using Default Email message - SMTP Plugin
If you are using an SMTP plugin to assist with your emails, this may change the emails that are sent from the plugin if you are attempting to to use a form ...
Mon, 11 Nov, 2019 at 10:14 AM
No response from API
Also getting "API did not return Success message" Can not get the front end or back end working. Take a look at this  https://martinsblog....
Fri, 14 Feb, 2020 at 9:00 AM
Gravity Date Field Formatting
Gravity has 3 options when creating dates: Date Picker Date Field Date Dropdown The formatting (or lack) provided with Gravity makes them difficult t...
Mon, 17 Feb, 2020 at 4:47 PM
Hide Gravity Footer
Gravity has a footer that sometimes displays:  form_id=##&title=&description=&tabindex=##  The CSS below can be added to the Settings/Custom...
Mon, 17 Feb, 2020 at 6:16 PM
There was an error sending the notification email!
You may see this error if you are using WP SMTP plugin.  Verify that the "from" address in the HIPAA Forms plugin matches the "from" add...
Thu, 12 Mar, 2020 at 3:51 PM
Search Dropdown not showing all forms
Forms will NOT show up in the Search dropdown until that form type has been created or will return a record.  If you create a form called "Cool", ...
Mon, 30 Mar, 2020 at 2:47 PM