If you do NOT see the additional section at the bottom of the form with the HIPAA compliant badge then there is an issue somewhere and the form will NOT be disabled as it will not be HIPAA compliant. A common reason this might happen is if you do NOT have SSL (https://) enabled or if the user is viewing the http:// version of the page. We strongly recommend that you setup a redirect in your .htaccess file or by using a plugin to ensure all pages are served the https:// version of the page. If this is the case the form will be disabled and you should see a warning notice at the bottom of the form instead of the badge.


Another common reason you might not see this section is if your license key has expired. If this is the case you should see a warning notice at the bottom of the form and the form will be disabled. Reactivating your license key will solve the issue and your form will be enabled again.


A less common reason for this would be if another plugin is causing a Javascript/jQuery error or conflict.


Please don’t hesitate to contact us if you need help debugging any errors or experience issues with your forms.