Common Issues

Loading 100+ forms
The more results you try to load per page the larger the data set is that has to be passed from the API. Obviously, the more data you try to pull the longe...
Fri, 26 Jun, 2020 at 3:43 PM
Wordpress V5.5 Upgrade - jQuery issues
There are significant changes with Wordpress V5.5 with regards to jQuery.  There may be plugins that you are using that are causing  jQuery issues "abo...
Tue, 18 Aug, 2020 at 9:22 AM
jQuery Issues - 404 errors
With the V5.5 of Wordpress, we have seen more jQuery issues.  Here are some things to investigate if you HIPAA Plugin is not working correctly: 1.    Th...
Thu, 29 Oct, 2020 at 8:36 AM
API Error with PDF Generate
When getting the error below (There was an error in the api), one cause is the inclusion of an image on the form with a partial path.  Make sure to use the ...
Tue, 29 Sep, 2020 at 4:19 PM
Access Denied - Domain invalid
The error below is caused by having WWW.domain.com defined in your Main Domain field of YOUR ACCOUNT.  Remove WWW to so that it is only domain.com. ACCE...
Fri, 8 Jan, 2021 at 2:38 PM
Transpose Export
The Export function exports all the meta data so that it could be shared across different applications.  However, if you want the data in row/per record, he...
Tue, 12 Jan, 2021 at 11:33 AM
There was an error sending the notification email! - Gravity
One of the causes for this issue is using the Default and NOT having a "Send Notifications to:"  In this case, the plugin will default to the emai...
Tue, 19 Jan, 2021 at 5:26 PM
Logic for Location field for Drop Down and Radio Buttons
We have seen the need to have logic to determine more than one location drop down on a form the use the hipaa_forms_office_location Class.  The issue is tha...
Tue, 6 Apr, 2021 at 3:43 PM
Multiple Signature Fields
The HIPAA Forms Plugin only allows for one signature field at the end of the form.  This signature field can be added in the plugin at Settings/Form Setting...
Wed, 8 Sep, 2021 at 1:15 PM
Required CSS classes on HIPAA Forms - No Field error for Required Fields
Once you have created your Gravity form, you must integrate with the HIPAA Forms Plugin.  The plugin does that by requiring CSS classes to be added for firs...
Mon, 13 Dec, 2021 at 11:09 AM