Common Issues

There was an error in the api - PDF Generate
"There was an error in the api" is seen when attempting to generate a PDF.  In HIPAA Forms/Settings/Custom CSS, mPDF does not support the calc fun...
Tue, 8 Mar, 2022 at 3:50 PM
Add Printed Header Fields to Media Print and PDF generated Forms
Starting with V2.8.2, a generated PDF will contain the submitter name in the header of every page of the form along with the page number.   The Media Print ...
Mon, 9 May, 2022 at 1:44 PM
Ajax Error: Form not Found
 If your forms include multiple pages and have a lot of fields in them you may need to increase your max_input_vars to at least 3000 in your PHP.ini and/...
Tue, 13 Dec, 2022 at 12:00 PM
Getting the Users IP address
Although the IP address is not always correct (VPN), here is a quick way to add the IP address to a from First, create and HTML field below the field th...
Wed, 5 Apr, 2023 at 2:50 PM
There was an unknown error saving the form
This error typically occurs when there is onboarding issue.  In the case when there is an attempt to create subscription with the same domain of an existing...
Thu, 4 May, 2023 at 10:15 AM
Multisite add_cap() error
Although we do not officially support MultiSite, there are clients that have been able to implement.  When upgrading to WP 6.3.1 there was this error: [...
Thu, 7 Sep, 2023 at 11:36 AM
Default Values for Hidden Fields
Within the HIPAA plugin, hidden fields are processed by Gravity different that other fields (single line, as an example).  If you need one of the Merge Tags...
Thu, 7 Sep, 2023 at 12:33 PM
Nonce Expired - nocache
We have seen this error with caching issues, especially with Godaddy hosting.  There are 2 options.  First, disable the CDN on GoDaddy for the website.  Sec...
Tue, 12 Sep, 2023 at 8:26 AM
How does Assign Form to User work?
Within each form, you can can designated who has access to the forms.  Here is example where Ed Paulsen does not have access to a form (Settings/Form) ...
Thu, 1 Feb, 2024 at 2:16 PM
Media Print not working
As of late July 2024, we have seen several issues with printing forms.  When the print button is clicked, nothing happens or other print errors occur. I...
Wed, 31 Jul, 2024 at 2:19 PM