Common Issues
"There was an error in the api" is seen when attempting to generate a PDF. In HIPAA Forms/Settings/Custom CSS, mPDF does not support the calc fun...
Tue, 8 Mar, 2022 at 3:50 PM
Starting with V2.8.2, a generated PDF will contain the submitter name in the header of every page of the form along with the page number. The Media Print ...
Mon, 9 May, 2022 at 1:44 PM
If your forms include multiple pages and have a lot of fields in them you may need to increase your max_input_vars to at least 3000 in your PHP.ini and/...
Tue, 13 Dec, 2022 at 12:00 PM
Although the IP address is not always correct (VPN), here is a quick way to add the IP address to a from First, create and HTML field below the field th...
Wed, 5 Apr, 2023 at 2:50 PM
This error typically occurs when there is onboarding issue. In the case when there is an attempt to create subscription with the same domain of an existing...
Thu, 4 May, 2023 at 10:15 AM
Although we do not officially support MultiSite, there are clients that have been able to implement. When upgrading to WP 6.3.1 there was this error: [...
Thu, 7 Sep, 2023 at 11:36 AM
Within the HIPAA plugin, hidden fields are processed by Gravity different that other fields (single line, as an example). If you need one of the Merge Tags...
Thu, 7 Sep, 2023 at 12:33 PM
We have seen this error with caching issues, especially with Godaddy hosting. There are 2 options. First, disable the CDN on GoDaddy for the website. Sec...
Tue, 12 Sep, 2023 at 8:26 AM
Within each form, you can can designated who has access to the forms. Here is example where Ed Paulsen does not have access to a form (Settings/Form) ...
Thu, 1 Feb, 2024 at 2:16 PM
As of late July 2024, we have seen several issues with printing forms. When the print button is clicked, nothing happens or other print errors occur. I...
Wed, 31 Jul, 2024 at 2:19 PM