FAQ

Pricing
We do not offer an volume pricing at this time.  When the Portal is released (What are the plans for the Portal?), we will be in a better technical position...
Tue, 21 Jul, 2020 at 11:05 AM
Submit Success Handler Message
With release V2.4.8, to keep more in line with default Gravity, there is new option for the Success Handler Message. Setting/Form Settings/Specific Form...
Tue, 21 Jul, 2020 at 2:06 PM
HIPAA Forms Security/Encryption
The form data is encrypted on submit and transmitted over TLS/SSL (with included encryption).  At rest, the data is stored on AWS RDS database that uses AES...
Tue, 6 Oct, 2020 at 2:12 PM
Data Export Manipulation
Because we do not know how all the data is defined in each form, we must simply do a data dump for the export.   Because all the data for a single form type...
Wed, 26 Aug, 2020 at 8:37 AM
Success Callback
A common scenario where a callback is needed is if you want to redirect to another form AND pass some values from the first form to pre-populate the secon...
Mon, 25 Jan, 2021 at 11:34 AM
Basic Limit of 25 submissions reached
The limit of 25 submissions per month is the limit for the Basic/Free Subscription.  What happens as this limit is approaching? First, starting on the 2...
Mon, 30 Nov, 2020 at 2:05 PM
Success Callback - Example
This document is for users that want to use the success callback that are not well versed in Javascript.  We will show a simple example of passing the first...
Wed, 30 Dec, 2020 at 11:41 AM
User Permissions - Forms Security
If you have specific users that only need access to specific forms, this can be set in SETTINGS/FORM SETTINGS/FORM/WHO CAN VIEW THIS FORM? In this examp...
Wed, 10 Feb, 2021 at 2:28 PM
captcha not working correctly
Clients sometimes ask why captcha is not working correctly for them.  Because of how the plugin works, captcha is not needed.   We append the submit but...
Thu, 8 Apr, 2021 at 11:01 AM
Form Hangs - Nonce Error
When a form hangs at submit, there may be a Nonce issue.  Especially if the form is large or multi-page. If you inspect, the console error will look sim...
Tue, 11 May, 2021 at 3:35 PM