Common Questions

Can I Use Caldera or Gravity "Add-Ons" With This?
** Caldera Support has ended  - As of March 31, 2022 Caldera Forms is no longer supported. LINK  This includes security updates. Although HIPAA Forms has no...
Fri, 1 Apr, 2022 at 8:25 AM
Is there Mass Export of Forms?
Because all the forms are unique, the export simply dumps all the data into a CSV format.  Once in this CSV format, any needed data formatting can be applie...
Mon, 2 May, 2022 at 9:52 AM
Cannot view the admin dashboard
By default, the hipaa_user role has no permissions set which is why they get redirected out of the admin dashboard. We recommend checking the "Rea...
Fri, 19 Jul, 2019 at 11:11 AM
E-Mail Notification Options
There are two places in the tool to set up email notifications.  The first is at the Form level. Once you get to your form, choose Email Notificati...
Thu, 19 May, 2022 at 9:46 AM
Is there an example BAA to review?
See Attached
Tue, 10 Sep, 2019 at 4:15 PM
At the completion of the form, what are my options?
You have 3 options you can set for the submit success handler (Setting/Form Settings/Specific Form/Submit Success Handler): 1. Custom message displayed ...
Tue, 24 Nov, 2020 at 10:14 AM
Location Email Notifications
This document discusses the use of the location field and how to use the notifications with defined locations.   A discussion of how to create the locat...
Mon, 16 Sep, 2019 at 3:53 PM
Do I need separate licenses for each Subdomain?
If you only need one backend, you can have multiple subdomains under one license.  If you need multiple backends (for each subdomain), you need separate lic...
Fri, 11 Oct, 2019 at 1:29 PM
WordPress Login for Users - Minimum Access with HIPAA Forms Role
Users to the plugin can only access the HIPAA Forms Data via WordPress Login.  The minimum the user needs is to be assigned the "HIPAA Forms" User...
Sat, 31 Oct, 2020 at 2:19 PM
Signature Field not appearing
With the release of V2.8.6 and V2.8.7, there can be an issue with background color of the signature field matching the background color of the page.  It is ...
Mon, 25 Jul, 2022 at 2:33 PM